Terms and Conditions

1. Acceptance of Terms

By accessing or using the VYLTA platform (the "Service"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

VYLTA is a cloud-based clinic management platform (SaaS) designed for medical practices and clinics. It includes tools for patient management, appointments, communications, activity logs, and clinical data analytics.

3. User Accounts

To access the Service you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and all activities performed under your account.

We reserve the right to suspend or terminate accounts that violate these terms, including those with false information or fraudulent activity.

4. Plans and Billing

The Service is offered under different subscription plans (Solo, Clinic, Professional, and Enterprise). Payments are processed by Stripe Inc. Prices are subject to change with 30 days prior notice.

We offer a free 14-day trial. After the trial ends, you must select a paid plan to continue using the Service.

5. Cancellation and Refunds

You may cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for unused periods.

6. Health Data and Confidentiality

VYLTA stores clinical patient information. You are responsible for processing such data in accordance with applicable regulations.

We are committed to treating data with strict confidentiality and not sharing it with third parties without your consent, except as required by law.

7. Acceptable Use

You agree not to use the Service for: illegal or fraudulent activities, storing or transmitting malicious content, violating third-party privacy rights, or attempting to gain unauthorized access to systems or networks.

8. Intellectual Property

The Service, including its source code, design, trademarks, and content, is the exclusive property of VYLTA. You retain all rights to the data you upload or generate through the Service.

9. Limitation of Liability

VYLTA will not be liable for indirect, incidental, special, or consequential damages arising from use of the Service. Our total liability shall not exceed the amount paid by you in the last 12 months.

10. Governing Law

These Terms are governed by the laws of the United Mexican States. Any disputes shall be subject to the jurisdiction of the competent courts of Mexico City.

11. Contact

For questions about these Terms, contact us at: support@vylta.app